3D Printer Resources
Here are some help guides to help you troubleshoot any issues you are experiencing with your Stratasys 3D printer. If you purchased your machine from Amtek Company and require additional technical support, please call 1-800-926-8359.
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Technical Support Guides
Cartridge / Print Engine Replacements
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In order to exchange or return your cartridge or print engine, please fill out this form and email it to RMA@stratasys.com. Do not return a product without authorization from Stratasys.
Software and Firmware Updates
In order to download software and firmware updates you must have a current maintenance contract. If you are unsure of your maintenance contract status please contact us.
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SOFTWARE
Download the most current version of Catalyst. Contact us to retrieve your Username and Password
Note: Your machine must currently be under maintenance to upgrade your Catalyst software. You may upgrade through your current version of Catalyst by going to Help>Check for Updates.
DataStat is a utility that allows you reset the password on your Dimension printer. It can also be used to send a Calibration file to a replacement hard drive. Contact us to retrieve your Username and Password
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FIRMWARE
An automatic firmware download utility is included with your machine. If you have installed it properly go to the Start Menu>Programs>Dimension>Check for Updates>Dimension Printers. If you are unable to download the firmware upgrades through your software please use the links below. Note: Contact Amtek for username and password.
